Other - Frequently Asked Questions

Based upon your chosen category (Other), here are the most commonly asked questions about using the website and taking a holiday with us. Please click on one of the questions to view the answer:

Most frequent questions

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If you cannot find the answer to your query in one of the above categories please click here for our contact details.

Are you an ABTA member?

Yes, we are proud to be a member of ABTA (Association of British Travel Agents). We have voluntarily signed up to their Code of Practice and are committed to providing you with a high standard of service. Our membership number is Y0662 / L4801. If you book an overseas package holiday through us, your money is protected by our bond with ABTA. Please see our booking conditions for full details.


abta

ABTA number: Y0662/L4801

Company name: cottages4you is a trading name of Wyndham Vacation Rentals (UK) Ltd Registered in England and Wales.
cottages4you Spring Mill, Stoney Bank Road, Earby, Lancashire,BB94 0AA, UK
- Why should you book your holiday with an ABTA registered company? Click here to visit the ABTA website for information on benefits and financial Protection
- For information and advice on travelling abroad click here to visit the Foreign and Commonweath Office (FCO) website.
- For information and advice on health requirements and vaccinations when travelling abroad Click here to visit the NHS travel health website

I would like to provide feedback for my cottage stay, how can I do this?

We are committed to featuring quality holiday cottages and that's why we will ask you to kindly complete a Customer Satisfaction Questionnaire on your return. Customer comments and suggestions provide valuable information on how their owners can further improve the holiday cottages and we can improve our service. Please take the time to fill in your questionnaire- your opinion is valued. If your booking has been made on our website, or you have registered an e-mail address with us, then you will receive the questionnaire via email.

I tried accessing the site, but I got an error message / the site did not seem to work smoothly.

  • This site has been tested on (PC) IE versions 7/8/9, Firefox, Chrome and Safari and will work in most other browsers (Opera).
  • This site works best if JavaScript is enabled on your browser - this is the default setting for all common browsers.
  • This site requires the use of cookies.
  • This site is designed for a screen resolution of 1024 x 768

In the unlikely event that you continue to experience problems, then please close down your browser session and try again after a couple of minutes. The website is hosted across multiple servers. It is unlikely that you will experience further problems when you start a new browser session.
We can also assist you with your booking on the telephone 7 days a week.

The Virtual Tours will not work - what is wrong?

If you are experiencing problems viewing a virtual tour, the following information may be useful to assist in resolving the problem.

Java Virtual Machine is a piece of software required to play the virtual tours featured on our website. Some versions of Windows, particularly early editions of Windows XP, do not include support for Java Virtual Machine.

Now Microsoft have resolved the issue and users can obtain the Java Virtual Machine software with Service Pack 1, part of the 'Windows Update' available to all Windows users to keep their computers up to date with the latest fixes and improvements. Simply connect to the Internet and click on 'Windows Update' in your start menu.

Some users may also experience problems if they have disabled Java in their Internet Browser settings. The default setting is to have Java enabled, but some users choose to disable this. To check, click 'Tools' and then 'Internet Options'. If you are not using Windows or would like to find out more about Java, visit www.java.com