Booking - Frequently Asked Questions

Based upon your chosen category (Booking), here are the most commonly asked questions about using the website and taking a holiday with us. Please click on one of the questions to view the answer:

Most frequent questions

Looking for more Frequently asked questions?
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If you cannot find the answer to your query in one of the above categories please click here for our contact details.

Do you require a deposit payment when I book?

For bookings made more than 10 weeks before arrival a deposit is payable and can be calculated using the following table

Property Rental

Initial Payment

£0 to £199

£70

£200 to £299

£110

£300 to £399

£140

£400 to £499

£170

£500 to £749

£250

£750 to £999

£290

£1000 to £1499

£390

£1500 and above

£490

The final balance is due 10 weeks before arrival and this is when you will receive driving directions to your holiday property, the owner's contact details and any key collection information. You can pay your deposit with a debit/credit card or a cheque. Late bookings, which are those made within 10 weeks of arrival, must be paid for in full at the time of booking. Holiday cottages booked within 2 weeks of your arrival must be paid for in full at the time of booking and can only be paid for by debit or credit card.

 

Can I book a shorter stay of less than a week?

Many owners of UK properties allow short stay bookings of 2, 3 or 4 nights which can be booked online. 2 night stays start on either a Friday or Saturday and are priced between 52% and 55% of the weekly accommodation only price. 3 night stays start on a Friday and 4 night stays on a Monday. They are priced between 70% and 75% of the weekly accommodation only cost, so you can enjoy 4 nights for the price of 3!

At certain properties during winter other start days are available for 3 and 4 night stays. These are:

Duration

Sun

Mon

Tues

Weds

Thurs

Fri

Sat

3 nights

 

 

 

 

4 nights

 

 

 

 

7 nights

 

 

 

 

Depending on the property short stays are available either throughout the year, in the summer or in the winter. See property descriptions for details.

For the following dates you can only book a short stay within 28 days of arrival:

Easter - Thursday 3rd April 2014 – Friday 25th April 2014
May Day - Thursday 1st May 2014 - Fri 9th May 2014
Spring Bank (half term) - Thursday 22nd May 2014 – Friday 30th May 2014
School Summer holidays - Thursday 17th July 2014 - Friday 29th Aug 2014
Oct Half Term - Thursday 23rd October 2014 - Friday 31st October 2014
Christmas and New Year - Thursday 18th December 2014 – Wednesday 31st December 2014

Some larger properties (sleeping 10 or more) accept short stays without restriction (other than for Christmas) to help you plan ahead for a special family occasion or group booking.

Christmas and New Year: In addition to 3, 4 nights and longer stays, some properties offer 5 night stays for the festive period. In 2014 these commence on Tuesday 23rd December and Tuesday 30th December 2014.

For help with selecting start dates or for flexible arrival options call our call centre on 0845 268 0760.

Can you check the availability of a property for me and confirm by email?

We recommend that you use our website to check for up to date availability. The website gives you access to photos; property descriptions; prices and live availability.
There are 3 ways to search:
1. Quick Search (on the homepage) - this allows you to browse towns; regions and countries based upon the size of property you require. It is an ideal way to search if your dates are flexible
2. Availability Search - You can stipulate the finer details of your holiday property with this search. Choose your holiday dates, preferred region, what features you require and you will see all relevant properties. We will also show you alternative property options if your search criteria cannot be matched perfectly.
3. Property Reference Search - Once you have a shortlist of properties, you can enter any reference number into the Property Reference search box (on the homepage) to view its details, photos and availability.
Alternatively you can e-mail us or call us on 0845 268 0760.

How do I search for a property on your website?

We recommend that you use our website to check availability because availability constantly changes. A property that we confirm as available in an email may no longer be available by the time the email is read. The website is the best place to view photos, property descriptions, prices and live availability

There are 3 ways to search:

1.Quick Search (on the homepage) - this allows you to browse regions and countries based upon the size of property you require. It is an ideal way to search if your dates are flexible

2. Availability Search - You can stipulate the finer details of your holiday property with this search. Choose your holiday dates, preferred region, what features you require and you will see all relevant properties. We will also show you alternative property options if your search criteria cannot be matched perfectly.

3. Property Reference Search - Once you have a shortlist of properties, you can enter any reference number into the Property Reference search box (on the homepage) to view its details, photos and availability.

Alternatively you can call our call centre on 0845 268 0760.

Can I book a non-standard start day, for example Tuesday?

All properties on the website have defined start days. The website will guide you to choose the correct start date for each property. Friday and Saturday are the standard start days for most weekly bookings and where short stays are accepted the website will show the relevant start days for the duration you are seeking. 2 night stays start on either a Friday or Saturday, 3 night stays start on a Friday and 4 night stays begin on a Monday.
At certain properties during winter other start days are available for 3, 4 and 7 night stays. These are:


Duration

Sun

Mon

Tues

Weds

Thurs

Fri

Sat

3 nights

 

 

 

 

v

v

v

4 nights

v

v

v

 

 

 

 

7 nights

v

 

 

 

 

v

v

If you require any further information on flexible start days please email us or call 0845 268 0760.

I am trying to book a property for next year, but the site won't let me (the dates aren't on the calendar).

If you wish to book a holiday cottage for dates which fall outside the website calendar, please email us with your name, address, chosen property and required dates. We will then register your request and will contact you when we are able to confirm availability.

How do I pay the balance of my booking?

You can make this payment online, click here to proceed. We accept most major debit or credit cards. Please note that we pass on the charge (of up to 1.99%) made by the credit card company. There is no charge for debit cards. Your balance can also be paid by calling us on 0845 604 3804 and using our automated payment system which is available 24 hours a day.

What documentation do we need to take with us?

You should ensure you take your Confirmation of Booking with driving and key collection details and any insurance details. For overseas bookings please remember to take all necessary travel documents with you, including your passport. It is your responsibility to ensure that you have everything you need to travel.

If you are planning on driving whilst abroad please click here for government guidance. It is your responsibility to ensure that you are familiar with the laws of the country you are visiting.

For information and advice on travelling abroad please click here to visit the Foreign and Commonwealth Office (FCO) website.

When will I receive my booking confirmation?

Once a booking is confirmed we will send you written confirmation either by post or by email. If you choose to receive you confirmation by email, it will be delivered to your email address within 30 minutes of making your booking. Postal confirmations take 3-5 working days. Please check your emails regularly and get in touch should your contact details change.

Can I book a ferry crossing when I book my cottage?

You can arrange your ferry crossing through us. Click here for more information. If you wish to book a ferry crossing please email or call us on 0845 268 0760.

What are the requirements for driving overseas?

Laws, licensing requirements and age limits vary overseas. Please make sure you are familiar with the driving requirements of the country you are visiting.

You should ensure you take your Confirmation of Booking with driving and key collection details and any insurance details. For overseas bookings please remember to take all necessary travel documents with you, including your passport. It is your responsibility to ensure that you have everything you need to travel.

If you are planning on driving whilst abroad please click here for government guidance. It is your responsibility to ensure that you are familiar with the laws of the county you are visiting.

For information and advice on travelling abroad please click here to visit the Foreign and Commonwealth Office (FCO) website.

If I cancel my booking, what am I liable to pay?

UK property bookings (excluding Channel Islands)
The good news is that when you book a property in the UK through us, you take advantage of a cancellation and protection scheme. Click here for full details of cover and eligibility.
Overseas bookings:
If you cancel an overseas booking, your deposit will not be returned to you. If you have to cancel after you have paid the final balance, the Cancellation Charges table in the Cancellation Section of the booking conditions allows you to calculate what will be returned to you, less any booking fee or travel insurance premium and any credit card charges and administration charges. Click here for full details. For further information please contact us by email or call 0845 268 0760

Do I get a discount if I book a larger property than I need?

Some owners of properties sleeping 4 or more give parties of 2 (or 2 adults plus 1 child under 5) a 20% discount in off peak periods. See our website or brochure for details.

Can I make amendments to my booking?

If you need to make any alterations to your booking, please let us know as soon as possible. See our booking conditions for more information under the section 'If you change or cancel your booking'. Alternatively you can email or call us on 0845 268 0760 for further information.

Do I need my passport if I am travelling overseas?

If you are a UK citizen travelling overseas, including Ireland, you will require a valid passport. It is your responsibility to make sure that you familiarise yourself with the relevant passport and any visa requirements for your destination. It is your responsibility to make sure that all members of your party, including any children, have a valid passport and visa (where appropriate). UK residents should also obtain a European Health Insurance Card (EHIC) and carry this with them. For more details, please see Booking Conditions and for information and advice on travelling abroad, click here to visit the Foreign and Commonweath Office (FCO) website.

Can you check the availability of a property for me and confirm by email?

We recommend that you use our website to check for up to date availability. The website gives you access to photos; property descriptions; prices and live availability.
There are 3 ways to search:
1. Quick Search (on the homepage) - this allows you to browse towns; regions and countries based upon the size of property you require. It is an ideal way to search if your dates are flexible
2. Availability Search - You can stipulate the finer details of your holiday property with this search. Choose your holiday dates, preferred region, what features you require and you will see all relevant properties. We will also show you alternative property options if your search criteria cannot be matched perfectly.
3. Property Reference Search - Once you have a shortlist of properties, you can enter any reference number into the Property Reference search box (on the homepage) to view its details, photos and availability.
Alternatively you can e-mail us or call us on 0845 268 0760.

Do you offer travel insurance?

Yes, Click here for details of our policy. If you wish to purchase the insurance please email or call us on 0845 268 0760